Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Call the Practice on 01543 220441 press option 1 to book a new appointment
- Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- Use our Online GP System – Patient Access
- Call the Practice on 01543 220441 press option 1 to book a new appointment
- Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Use our Online GP System – Patient Access
- Call the Practice on 01543 220441 – Press option 2 to take you through to our cancellation team.
- Reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Extended Access
Did you know you can have an appointment evenings and Saturdays?
Additional appointments are available between 6.30pm and 8pm Monday to Friday, and between 9am and 5pm on Saturdays for all our registered patients at our GP hub.
This may be a:
- a face to face appointment
- a telephone consultation
- a video consultation
To book an appointment, please call the practice and speak to the team for an ‘out of hours’ appointment.
Home visits
The Surgery, with all its facilities, is the best place for a consultation. However, if you are housebound or too ill to come to Surgery, a Clinician will triage your medical concerns and may visit you at home.
Please telephone us for a home visit before 10.30am. The Receptionist will ask you for some information about the problem and also for a telephone number so that we can contact you.
Please remember that it takes a Clinician much longer to visit a patient at home than to undertake a consultation at the Surgery. Only request a home visit when it is absolutely necessary.